Refund policy
We care deeply about your experience, and every order is packed with care and quality checked before shipping. Please read below for our return and exchange guidelines.
♡ Jewelry & Accessories
We accept eligible returns on jewelry and accessories within 14 days of delivery.
To be eligible, items must be unworn, unused, in their original condition and packaging, with the security sticker still attached, unremoved, and unaltered. Proof of purchase is required.
We prioritize exchanges and store credit whenever possible. Refunds to the original payment method are offered only when an item arrives damaged, defective, incorrect, unavailable for exchange, or when required by applicable law.
♡ How to Start a Return or Exchange
- Contact us at info@anewtale.ca within 14 days of delivery.
- Include your order number, the reason for your request, and clear photos or videos showing the item condition and the attached security sticker.
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Please wait for approval before sending anything back. Unauthorized returns cannot be accepted.
- For change-of-mind returns or exchanges, customers are responsible for return shipping costs. We recommend using a tracked shipping method, as we cannot be responsible for lost return packages.
- Original shipping fees, duties, and taxes are non-refundable unless the return is due to our error or required by applicable law.
♡ After We Receive Your Return
- Once your return arrives, we will inspect the item and confirm that it meets the eligibility requirements. Approved exchanges, store credit, or eligible refunds will be processed within 7-10 business days after the returned item has arrived and passed inspection.
- Store credit is issued to your A New Tale customer account and can be used at checkout when you are signed in.
♡ Socks
For hygiene reasons, all socks are final sale and cannot be returned or exchanged, unless they arrive damaged, defective, or incorrect.
♡ Damaged, Defective, or Incorrect Items
Please contact us within 7 days of delivery with your order number and clear photos or videos of the issue. If the item is confirmed to be damaged, defective, or incorrect, we will help make it right.
